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Straight answers on instruments and methods, plus the six service commitments every Sonnen customer gets — domestic or international.

Frequently asked questions.

Why choose Sonnen?
Sonnen comes from research and technical background, and researches and develops independently, having strict requirements of the product quality, precision and data collection. Sonnen possesses advanced technology, which won Sonnen two China national patents. Sonnen’s products cover three categories and eleven types. What’s more, Sonnen offers customized service to fulfill different clients’ specified and detailed requirements. Sonnen’s apparatus are adaptive to flexible data operational environment. The polytetrafluoroethylene bellows pump is equipped and of five-year’s quality assurance.
What is the difference between semi-auto nitrogen analyzer and auto nitrogen analyzer?
The basic difference is whether the titration system is equipped or not. The auto nitrogen is equipped with titration system, and the determining result could come out directly without man-operation during the analyzing procedure, while the semi-auto nitrogen analyzer not.
What is the difference of the Type A, Type B and Type C for auto nitrogen analyzer?
Type A is equipped with the detection module for the determination of the content of nitrogen, total nitrogen and protein. Type B is equipped with the detection module for the determination of the content of nitrogen, total nitrogen, protein and nitrate nitrogen. Type C is equipped with the detection module for the determination of the content of nitrogen, total nitrogen, protein, nitrate nitrogen and high nitrogen.
What kind of fiber could be tested by Sonnen’s fiber determinator?
Sonnen’s fiber determinator could be applied to the determination of crude fiber, acid detergent fiber, neutral detergent fiber, insoluble dietary fiber, lignin, and etc.
How long will it take to test a batch of fiber samples?
It will take about 2 hours, and as much as 30 samples could be tested for a batch.
What is the difference between the semi-auto fiber determinator and auto fiber determinator?
The automation degree is different. The auto fiber determinator is equipped with the function of automatic waste-discharging, automatic cleaning and automatic reagent-adding. While the semi-auto fiber determinator is only with automatic waste-discharging. 12

Six commitments, in writing.

01

Instant Responding

Sonnen responds each customer support and technical service proposal within 24 hours.

02

Spare Parts Supplying

Sonnen supplies spare parts for the lifetime of the instrument, with timely delivery.

03

Long-term Software Support

Sonnen provides long-term software support, including life-long software update service for each set of our products.

04

Sample Analysis

Sonnen accepts pre-sale sample analysis requirement from each end user.

05

Solution Exploring

Sonnen welcomes you to bring us your related laboratory problem and is ready to offer you the best solution.

06

Superior service

Sonnen provide superior service and strong support to each of our client, both China domestic and the international market.

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